Privacy Policy
This Privacy Policy explains how Cravvelo collects, uses, stores, and protects your information when you use our website and services. We are committed to safeguarding your privacy and being transparent about how we handle your data.
Information We Collect
- •Account information: When you sign up, we collect your name, email address, and password. If you subscribe to a paid plan, we collect billing information through our payment processor.
- •Content you create: Any courses, files, or materials you upload to the platform are stored on our servers to deliver the service.
- •Usage data: We automatically collect information about how you interact with the platform, including pages visited, features used, device type, browser, and IP address.
- •Communications: If you contact us via email or support, we retain the content of those messages to help resolve your inquiry.
How We Use Your Information
- •To provide, operate, and maintain the Cravvelo platform.
- •To process payments and manage your subscription.
- •To respond to your questions, feedback, and support requests.
- •To improve our services through analytics and usage patterns.
- •To send important updates about your account or changes to our Terms and policies.
- •To detect, prevent, and address security issues or abuse.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- •Service providers: We work with trusted third-party processors (e.g. payment processing, hosting, analytics) who access data only to perform services on our behalf and are obligated to protect it.
- •Legal requirements: We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or property of Cravvelo, our users, or the public.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- •Access: Request a copy of the personal data we hold about you.
- •Correction: Request that we correct inaccurate or incomplete data.
- •Deletion: Request that we delete your personal data, subject to legal obligations.
- •Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, contact us at privacy@cravvelo.com.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the effective date. We encourage you to review this page periodically.
Contact
For privacy questions or data requests, contact us at privacy@cravvelo.com.